Words Matter
Same Words; Different Meaning (lessons from a teenager) In a previous blog, I talked about why words matter and how the word “should” often expresses the expectations of the speaker. The word automaticallyRead More…
Tag Archives: Problem Solving
The Drama Triangle
The drama triangle is a tool developed by Stephen Karpman as a way to illustrate conflict resolution. While developing the theory of Transactional Analysis, Dr. Karpman created this model to showRead More…
Increasing Job Quality and Productivity
Part of a manager’s job is to get excellent quality and high productivity from the team. What’s important to understand is that this is a universal truth whether you are makingRead More…