How to Use Positive Feedback to Offset the Bad Ever notice how the word “feedback” makes people nervous? Think about how quickly we are to tell someone when things go wrong? That’s because we believe it’s important to let people know when we are frustrated or angry. We want action. Fix the problem, fire the employee,…
By Lisa Brewster (Flickr: eve8) via Wikimedia Commons On more than one occasion I have heard a manager express frustration because a staff member did not display “gratitude” towards them. Note that this rarely comes up when everything is going well; “I just don’t understand why Bill is acting this way, he’s so ungrateful”. Caution: When…
Part of a manager’s job is to get excellent quality and high productivity from the team. What’s important to understand is that this is a universal truth whether you are making widgets or analyzing data. The end goal doesn’t change. So how does that happen? If you keep these three concepts in the forefront,…
