We’ve all been there—new managers, seasoned managers and aspiring managers. A team member walks in and says, “I’ve got a problem I need some help with.” After a short explanation, the manager has an immediate response: “I’ll check it out.” Management guru Ken Blanchard explains this beautifully in his book The One Minute Manager Meets…
The drama triangle is a tool developed by Stephen Karpman as a way to illustrate conflict resolution. While developing the theory of Transactional Analysis, Dr. Karpman created this model to show what happens during conflict as roles change as the situation unfolds. Here’s how it works: imagine if you will, a triangle. At…
As a new manager, it can take courage to find your voice. First of all, you’re in a situation where you are trying to learn your job. You don’t even know what you don’t know. On top of that, as the new kid in the room, you’re not only sure about what you should…
