The drama triangle is a tool developed by Stephen Karpman as a way to illustrate conflict resolution. While developing the theory of Transactional Analysis, Dr. Karpman created this model to show what happens during conflict as roles change as the situation unfolds. Here’s how it works: imagine if you will, a triangle. At…
As a new manager, it can take courage to find your voice. First of all, you’re in a situation where you are trying to learn your job. You don’t even know what you don’t know. On top of that, as the new kid in the room, you’re not only sure about what you should…
By Amotoki (Own work) via Wikimedia Commons As a manager you may often find yourself in the middle of a minefield without a clue how to proceed. Where do you start looking for help? There are many people around who want you to succeed that they will willingly give you the benefit of their knowledge and…
