Conflict Resolution

  • To Serve Others

    To Serve Others To Serve Others. The phrase has now become an earworm, like a song that just won’t go away. This has become my mantra as a result of a workshop for authors I attended. In order to understand what compelled us to write our book, the facilitator guided us through an exercise that…

  • Words Matter

    Same Words; Different Meaning (lessons from a teenager) In a previous blog, I talked about why words matter and how the word “should” often expresses the expectations of the speaker. The word automatically limits the acceptable responses from the listener.  As I continue to coach new clients and grow my practice one thing has become crystal…