We’ve all been there—new managers, seasoned managers and aspiring managers. A team member walks in and says, “I’ve got a problem I need some help with.” After a short explanation, the manager has an immediate response: “I’ll check it out.” Management guru Ken Blanchard explains this beautifully in his book The One Minute Manager Meets…
Same Words; Different Meaning (lessons from a teenager) In a previous blog, I talked about why words matter and how the word “should” often expresses the expectations of the speaker. The word automatically limits the acceptable responses from the listener. As I continue to coach new clients and grow my practice one thing has become crystal…
The drama triangle is a tool developed by Stephen Karpman as a way to illustrate conflict resolution. While developing the theory of Transactional Analysis, Dr. Karpman created this model to show what happens during conflict as roles change as the situation unfolds. Here’s how it works: imagine if you will, a triangle. At…
