Same Words; Different Meaning (lessons from a teenager) In a previous blog, I talked about why words matter and how the word “should” often expresses the expectations of the speaker. The word automatically limits the acceptable responses from the listener. As I continue to coach new clients and grow my practice one thing has become crystal…
The drama triangle is a tool developed by Stephen Karpman as a way to illustrate conflict resolution. While developing the theory of Transactional Analysis, Dr. Karpman created this model to show what happens during conflict as roles change as the situation unfolds. Here’s how it works: imagine if you will, a triangle. At…
Part of a manager’s job is to get excellent quality and high productivity from the team. What’s important to understand is that this is a universal truth whether you are making widgets or analyzing data. The end goal doesn’t change. So how does that happen? If you keep these three concepts in the forefront,…
