Empathy at Work – Why you need it
EMPATHY A lot of my clients’ first sessions start with them saying “I don’t need any of that touchy-feely stuff, I just want to get the work done”. Well, empathy definitelyRead More…
Leaders and Emotion: Prepare for success
Uncontrolled emotion is the problem: How managers handle emotion can be a huge problem in the workplace. Authors Travis Bradberry and Jean Greaves, use the idea of emotional intelligence to help us act like adultsRead More…
Do Your Managers Lack Courage When Dealing with Problem Employees?
Anthony is a junior manager who reports directly to you. During his first 2 years, things were fine but over the past 6 months he’s noticed that the performance of one of his employees, Jeremy,Read More…