EMPATHY A lot of my clients’ first sessions start with them saying “I don’t need any of that touchy-feely stuff, I just want to get the work done”. Well, empathy definitely falls into the often-disdained area of soft skills, but let me tell you why it’s important. What it is: According to Webster, empathy…
Uncontrolled emotion is the problem: How managers handle emotion can be a huge problem in the workplace. Authors Travis Bradberry and Jean Greaves, use the idea of emotional intelligence to help us act like adults when we really want to throw a tantrum. Using four areas of competence, the authors break down the process of understanding and improving…
Anthony is a junior manager who reports directly to you. During his first 2 years, things were fine but over the past 6 months he’s noticed that the performance of one of his employees, Jeremy, has been steadily declining. Additionally, others have told him that Jeremy is rude, abrasive and routinely makes costly errors. Anthony has explained to…
