How to Use Positive Feedback to Offset the Bad Ever notice how the word “feedback” makes people nervous? Think about how quickly we are to tell someone when things go wrong? That’s because we believe it’s important to let people know when we are frustrated or angry. We want action. Fix the problem, fire the employee,…
The drama triangle is a tool developed by Stephen Karpman as a way to illustrate conflict resolution. While developing the theory of Transactional Analysis, Dr. Karpman created this model to show what happens during conflict as roles change as the situation unfolds. Here’s how it works: imagine if you will, a triangle. At…
Leaders, are you getting your message across? Good leaders know that their communication skills can make or break a team. Simply put, the ability to clearly get the message across is the the lifeblood of an organization. Why? Because strong communication skills create strong relationships and strong relationships are the key to success. Poor skills create confusion and invite misinterpretation. …
