Permission to Fail
When we don’t accomplish an intended objective we say that we failed. Everyone knows that failure is a part of life; however, we’re still terrified when it happens. So why are peopleRead More…
Tag Archives: Problem Solving
Complaints: Do you Treat the Symptoms or Cure the Disease?
Complaints vs Comps Ever notice how many customer complaints are “solved” today by some sort of compensation? Comps have become the standard solution for addressing complaints but they do not fix theRead More…