Complaints vs Comps Ever notice how many customer complaints are “solved” today by some sort of compensation? Comps have become the standard solution for addressing complaints but they do not fix theRead More…
Documenting Performance We Need to Do it Why document indeed? You’ve been working on the job for a few months now and you’re finally settling into your role as “the boss”. You’ve gotRead More…
How it Started September 11, 2001 was a day that no one will ever forget. As I watched the newscast of the Twin Towers falling, I actually had something elseRead More…