This week I had the privilege of speaking before The Latina Coalition of Silicon Valley, an organization dedicated to developing strong leadership and civic engagement skills in young Latinas in our community. IRead More…
Courage: Why You Should Believe You Can Fly
The Challenge At the age of 40, I had mustered up the courage to apply to law school. When I received the acceptance letter, my emotions started to run all over theRead More…
Complaints: Do you Treat the Symptoms or Cure the Disease?
Complaints vs Comps Ever notice how many customer complaints are “solved” today by some sort of compensation? Comps have become the standard solution for addressing complaints but they do not fix theRead More…