03Jan/14

Permission to Fail

Fail

When we don’t accomplish an intended objective we say that we failed. Everyone knows that failure is a part of life; however, we’re still terrified when it happens. So why are people so afraid of it? Simple – that same “everyone” wants to be a winner and by definition we can’t win if we fail. But are all failures really bad for us? Not necessarily – it depends on the circumstances. It depends not only on how but why we fail. Since this is a blog about good management practices you can bet that I believe some failure is necessary. If it moves us and/or the organization forward, the occasional failure can be a good thing.
Here’s why:

•Failure forces us to be better. In other words, without failure there is no growth. Without growth people no longer feel challenged which can lead to dissatisfaction and boredom with the job. Now, I’m not talking about an “up or out” kind of growth but personal growth. The kind that satisfies the challenge to build a better mousetrap. Thomas Edison once said that he did not fail 1000 times while inventing the light bulb but that the light bulb had 1000 steps.

•Failure forces us to re-evaluate our objectives. We must remember not only to look at the things that went wrong but also what went right. All too often we only see the mistakes and not the lessons. Remember Edison – failure is just research in progress

•Failure proves that we’re only human. For managers, especially new ones, this may be difficult to grasp but it is important. As the boss, you may believe that you have to be perfect but guess what? Everyone and I mean everyone knows that you aren’t. Not only do they know you’re not perfect, they are waiting for you to screw up. Here’s the thing – if you didn’t blow it once in a while no one would trust you. As odd as it sounds, employees not only want but need to humanize the boss – especially ones that have promoted from their peer group. The occasional foible proves not only that you don’t know everything but that you can be taught. You immediately become easier to work for. More importantly, it gives them permission to fail and as we have seen above, that can often make us better.

Remember failure does have its place in an organization. When we understand the cause and nature of the small failures, we can engage creativity and problem solving that will help avoid the catastrophic ones in the long run. I challenge you to embrace your failures and use them as a catalyst for improvement. I hereby  give you “permission to fail”

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11Dec/13

The Road to Leadership 3: Action – Getting on the Road

Leadership Road

The Road so far:
Part One: Vision Defining the Dream
Part Two: Inspiration Moving from “Me to We”

Your Action plan: Lead, Follow or Get out of the way

When it comes to action, we’ve all heard the saying. Guess what? It’s not just a saying. To be a good leader you have to knows when to lead, follow or get out of people’s way and let them do the things you need them to do.  Theoretically, if you’ve got the right people in the right spot they’ll do their jobs with little advice from you.  But that’s not always the case because as human beings, we bring all kinds of variables to the table and those variables can change in an instant.  A contributing factor might be something as simple as not getting a good night’s sleep and being unable to concentrate on the task at hand. As the boss, it’s your job to recognize who needs what and then supply it.

How do you do it? It depends. It depends not only on the skill set but on the  competency and maturity of your people.  It depends on their work and life experiences and if they’ve ever been in a particular situation before.  It depends on if they have the confidence to do what you need.  In short it depends on you being able to recognize those variables that come with being human and being able to adapt to the situation at hand.

Once you are able to identify the situation and know what your people can do, you can move within a range of leadership techniques to get the best out of them.   If you can’t (or won’t) adapt your job will be that much more difficult.

Let’s look at a new staff member who orders supplies for your department.

First week: Direct

  • Take her to the supply room and show her what supplies she needs to keep in stock
  • Tell her what suppliers she has to use and how much she can spend each month
  • Set a monthly due date to submit orders to you for approval
  • Review and approve all requisitions before she makes the purchase

Three months: Delegate

  • Give her the monthly budget for orders
  • Review and approve all requisitions before she submits the order
  • Periodically walk through the supply room to see that the correct supplies are on hand
  • Discuss the need to add or discontinue items

Six months: Coach

  • Teach her how to analyze supply orders for the past year to spot trends in use and expenditures; ask for a monthly analysis
  • Recommend that she develop a user survey to understand stock flow; review and recommend changes as needed before she distributes it
  • Help prepare staff for possible changes

Nine months: Support

  • Give her the responsibility, the tools , and authority to run the program as she sees fit
  • Check in routinely to see if she needs help

The thing to remember is that as the leader, you still have overall responsibility for her performance.  Don’t be afraid to move back and forth between the levels as needed.  If she blows her budget two months in a row, retrain her until she gets it right. In the interim – start reviewing and approving purchases again. You can release the funds again when she can come in under budget (side note: don’t forget to document the need to retrain if it becomes a performance issue).

This example is pretty simple but it demonstrates how to progress through the levels of a situation and lead an employee from dependence to independence.  Notice that the leader moves from telling the staff member what and how to do things to helping her meet her goals her way. As a leader, this is what you want – to get results without getting stuck in the details. After all, if you stay down in the weeds with her,  you may as well be doing the job yourself.

Previous: The Road to Leadership 2: Inspiration

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20Nov/13

The Road to Leadership 2: Inspiration- Paving the Way

Road to Leadership

The Road so far:
Part One: Vision Defining the Dream [posted 11/08/13]

The great American writer Jack London said, “You can’t wait for inspiration. You have to go after it with a club.” I get it – I’m just not sure that I agree with it 100%. Yes it’s true that inspiration requires action but it doesn’t mean that it always has to be overt. Inspiration is as much about subtlety and tact as it is about beating the drum.

My previous article showed you how to define your dream – the vision. Today we’ll discuss how we can inspire others to join our journey. The first step on the road  is to believe. Not only in your dream or in the absolute certainty that it can be done but you must also believe in yourself. From the start you have to believe not only that you can do it but that it cannot succeed without you.

Put yourself first:

When you defined your dream, you figured out what you wanted to do and why. Now you have to determine if it’s worth it. Is it worth the time, money, and sweat equity you have to invest to make it happen? If it is, great – If not, back up to the first road and  redefine your expectations. Repeat this until your dream and your resources are in alignment. If you don’t, your personal inspiration will turn into frustration which could spell trouble.

How to convince others?

Tap into what excites you and make sure other know it. One caveat: don’t expect everyone to be excited to the same degree that you are. Until you can inspire them to come along, it’s your road alone – not theirs. Just because they want to share a part of your vision does not necessarily mean they want to stick with it from cradle to grave. That’s OK. Help them identify parts of the program they can personally champion. Need brochures? Have a local art student design them. Find out what excites them and get them to do it for as long as you need.

Make it fun

Nobody wants more “work” – even if it is for a good cause. Your dream doesn’t become theirs until they can contribute, feel good about doing it and have fun in the process. in short, they have to “own it”. Use words like, interesting, ownership and even fun to create energy and enthusiasm.

Turn energy into synergy

Try to talk to more than one person at a time. The enthusiasm will catch like kindling and start a life of its own. You now have the responsibility of fanning the flames without losing control of the fire. Celebrate early (and often). Once you have people on board and things start to move, you job is  to keep them inspired. An easy way  is to celebrate the milestones; big and small. All of necessary permits have been approved? Bring in doughnuts. Celebrations don’t have to be huge affairs, just an acknowledgement that things are proceeding according to plan can work wonders.

Previous: The Road to Leadership: Vision

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