The Challenge At the age of 40, I had mustered up the courage to apply to law school. When I received the acceptance letter, my emotions started to run all over the place. I had no intention of practicing law but I wanted to challenge myself in one of the toughest arenas around. I knew there…
Complaints vs Comps Ever notice how many customer complaints are “solved” today by some sort of compensation? Comps have become the standard solution for addressing complaints but they do not fix the underlying problem. If you work in an office environment and don’t deal directly with customers you probably figure this doesn’t apply to you….
Documenting Performance We Need to Do it Why document indeed? You’ve been working on the job for a few months now and you’re finally settling into your role as “the boss”. You’ve got some great team members, a couple of whom really stand out. Of course, you’ve also got a few that are so-so. Before you…
