Courage: Why You Should Believe You Can Fly
The Challenge At the age of 40, I had mustered up the courage to apply to law school. When I received the acceptance letter, my emotions started to run all over theRead More…
Complaints: Do you Treat the Symptoms or Cure the Disease?
Complaints vs Comps Ever notice how many customer complaints are “solved” today by some sort of compensation? Comps have become the standard solution for addressing complaints but they do not fix theRead More…
Why Document?
Documenting Performance We Need to Do it Why document indeed? You’ve been working on the job for a few months now and you’re finally settling into your role as “the boss”. You’ve gotRead More…