10Nov/21

Let’s Talk About Stress

Man showing stress with head in hands

Stressed Out

What is it and What Are the Causes?

Stress is often the elephant in the room. It is defined as “a state of mental or emotional strain or tension resulting from adverse or very demanding circumstances”.  Trying to balance work and home life with the holidays fast approaching will have many of us so emotionally strained that we won’t know what to do. This is especially true for those of us facing difficult challenges (mental, physical, societal, etc.).

We’re busy trying to figure out family dynamics that we didn’t have to deal with before.  Can we all get together safely? Where can we all meet?  Who won’t be able to be there? It’s tough and when you add the back-to-work concerns around in-person vs remote workers, etc., it’s no wonder we’re a bit anxious. These are some of the symptoms we may be experiencing that are associated with high-stress levels.

  • Trouble Sleeping
  • Exhaustion
  • Feeling Overwhelmed
  • Difficulty Concentrating
  • Anger or Irritability
  • Increased Heart Rate and Blood Pressure

The list can be as long as your arm and if you don’t know what’s causing the symptoms, it can be difficult to alleviate the tension.  I came across a post in the MindTools Club that I think can help. It identifies four major causes of stress.

Major Stress Causes

  • Time – Meeting deadlines
  • Anticipatory – What might happen in the future
  • Situations – Losing control
  • Encounters – Interacting with others

I was surprised when I saw the list because I always thought that stress was just stress. This is what I discovered when I looked at the past week through the MindTools lens.

Where My Stress Lives

  • Time – This blog was due last week.
  • Anticipation – I’m supposed to facilitate a board retreat next month and I can’t start preparing until I have an agenda.
  • Situation – Our house remodel starts next week.
  • Encounters– I have a phobia of birds and live in a community rife with turkeys, geese, ducks, and ravens.

What does this mean for me? If I can recognize what type of stress I have, I can choose the correct coping technique. It’s realizing that meditation won’t work when I encounter the turkeys, but deep breathing might. It means that actively setting goals and using my calendar better will decrease my time stress. In short, by increasing my self-awareness, I have a better chance of successfully decreasing my stress level.

Stress on Steroids: The Pandemic

So, this is not just a way to show you how complex my life is at the moment (although I could use a hug). It’s about recognizing what you and your team may be experiencing and how you might deal with it.

I started off by mentioning that the holidays are coming up. Holidays can be hard for people for a lot of reasons. There’s less sunlight,  there’s the run-of-the-mill family drama,  and don’t forget that whole “Black Friday” thing.  It’s just an exhausting time of the year. Now, take a minute and think about our experiences of the past 20 or so months:

  • Covid- 19 Pandemic
  • Political Conflict
  • Social Unrest
  • Extreme Weather
  • Changing  Work Requirements
  • Work/Life Balance

OK. Take the past year, add normal everyday life,  and stir.  Happy Holidays!  (stop banging your head against the wall).  Remember, at the beginning of  this post when I said, “not to worry, we’ll get through this together?” This is that part.

What You Can Do

I encourage you to do two things: First, think about the types of stress you experience. Write it down. Use the MindTools Club list. Next, ask yourself what it feels like physically, mentally, and emotionally. Write it down. Finally, write down what you did, are doing, or are going to do to alleviate those feelings.

Completing the steps will help you identify causes, effects, and possible solutions for keeping calm. The other reason it’s important that you write it down is that it will help you realize what your team may be experiencing. I can’t emphasize this enough. Simply thinking about the steps will not be enough. Going through the process will bring the clarity you need to help your team.

The second thing to do is to get your team to talk about what’s bothering them. Ask them to share their experiences and what they do to cope.  Don’t make it a therapy session. It doesn’t have to be intense but your job as their leader is to create a safe space for them to voice their concerns. Many times, just giving a voice to what’s bugging us goes a long way to decrease the tension.

The funny thing is if you have read any of my blogs before, you’ll notice a recurring theme that follows my first three rules of good management:

Have a great Thanksgiving! I’m going to go practice some deep breathing with the turkeys:)

 

 

 

 

 

 

 

 

 

 

 

07Oct/21

High-Performing Employee Disrupts the Team

He’s a Superstar, but the Team Hates Him

High Performer Screaming and Pointing Finger

Screaming Man Pointing Finger

High-performing employees make our jobs easier but when there’s trouble in their private lives,  it can be a problem for everyone on the team, even if the work remains strong.   One recent example comes from the National Hockey League.

I love hockey and I look forward to the fall when the chase for Lord Stanley’s cup begins.  I have my favorite teams (Go Sharks, Go Caps) and I have teams that need to just go away (Talking to you Las Vegas) but in general, I simply love watching players display grace and athleticism with knives attached to their feet. It never ceases to amaze me. The other thing I love is getting under the hood and thinking about management issues with star athletes and the decisions managers, coaches and players make to keep the team working toward the ultimate goal – the Stanley Cup.

Enter Evander Kane, current left-wing for the San Jose Sharks. It is a well-documented fact that Evander’s life is a mess. that features bankruptcy, a nasty divorce, and several investigations by the NHL.  Apparently, he is a distraction in the locker room and his team wants him to go away but no other team wants him. Yes, he has all sorts of “issues”.  Yet, he was by far, the most productive player on the team last season. You’re his manager – how do you handle a great individual contributor but a horrible teammate? Welcome to the world of management.

Coming to work when your private life is in turmoil cannot be easy. It’s hard enough to be a consistently high performer when things are going great, so what do you do when your superstar becomes a pariah?   Here are some things to think about:

Remember, it’s about their work-life – not their home life

Yes, there’s a problem but you have to understand and stay within the boundaries.  Unless there are compulsory legal reporting requirements, I’m sorry to say, the cause is none of your business. You only get to address the effect on the workplace.   What do you do when your superstar has a negative effect on morale?  You try to find out what has everyone so angry and you stick to the facts: “ Debra, When you do X, Y happens, and it’s causing affecting the team in the following ways”.

You’re not a therapist and unless the employee volunteers the underlying cause, it’s none of your business. You don’t have a right to know the cause, but you do have the right (and the responsibility) to address the performance.

How do you do it?

  • Come from a place of caring. Show concern not only for the employee and for the team. Ask the employee,  “Are you ok? Looks like you’ve got a lot going on and I’m concerned”.  If available, remind them of company resources that might help.
  • Let them know you value their work but part of being a high performer is building strong relationships and they are not meeting expectations in that area.
  • Address the issue head-on. Be direct. “Your work is great but your relationship with the team is suffering. I need you to do some things differently”.
  • Be Specific. “Last week you yelled at Joe in the breakroom because you thought he ate your lunch. Remember that we respect everyone here and that includes how we conduct ourselves at all times”
  • Set clear expectations. “ Again, it’s clear you are going through a hard time and it’s great that you are performing the work at a high level, but you cannot be disrespectful and rude to people. Your relationship “performance” is unacceptable, and I expect immediate and sustained improvement starting now.
  • Show support. “A big part of my job is to make sure my people get what they need. Let me know how I can help.  I value your contribution to the team, and you’ve got my full support”

After the discussion

  • Immediate Action. Once you’ve had the discussion, the hard work is just beginning. Send the employee a confirming email detailing the conversation.  This serves two purposes: (1) It memorializes the content of the discussion should there be any disagreements about what was said, and (2) it serves as a paper trail in the event that disciplinary actions become necessary. If it isn’t in writing, it didn’t happen.
  • Next Step.  Continue to check in with the employee. If you are conducting routine 1:1s (and you should be), use the first minute to ask how things are going, tell your observations, and then move on to routine topics.
31Aug/21

The Great Resignation & Employee Retention

Resignation sticky not reading "I Quit"

The Paradigm Shift

The Great Resignation is upon us. In 1989, Stephen Covey published The 7 Habits of Highly Effective People. The book helped millions of people improve personal and professional relationships to the tune of more than 25 million copies sold in 40 different languages.

I’ve read the book; I’ve taken the course and one habit that made a huge impact on my life is Habit #5: Seek First to Understand. It’s more important now than ever because these days, people are leaving their jobs at an unheard-of pace.  In his article “The Great Resignation is Here, and it’s Real”, Phillip Kane shares this from the Department of Labor: “According to the U.S. Department of Labor, during the months of April, May, and June 2021, a total of 11.5 million workers quit their jobs.

Money is not Always the Motivation to Stay

Think about it. 11.5 million people!  That’s roughly the population of Cuba! People quit their jobs for many reasons, but your job is to make sure that you aren’t one of them. It’s a  fact – People join organizations, but they leave managers. This is especially true now because Covid has allowed people to revise their definition of job equity. Money and perks are important, but they’re no longer the primary reason for staying in a job. This is a good thing because burnout is real.  I tell my clients it’s important that we work to live – not live to work. It’s my professional way of saying that life is too short to drink bad beer.

Help Them Stay

So, how are you making sure your people work to live and not the other way around?  Here are some tips that may help:

  • CARE – This is where habit #5 comes in. If you don’t understand what your people need, you can’t convince them that you care about them. Adopting a servant leader attitude will let them know that they are your priority.
  • TRUST – Face it, telecommuting is no longer a perk for your superstars. It is a viable way of doing business and it’s here to stay. If you don’t trust people to do the work, remember habit #5 and find out why. If there’s a performance issue, don’t set policies for everyone; manage the performance. If you find that you believe people won’t work unless you’re watching, it’s time to manage your beliefs. Read my blog for ways to up your trust game.
  • KNOW YOURSELF – My first rule for good managers. Work to understand why and how you make decisions. This will help you practice habit #5
  • KNOW YOUR PEOPLE – My second rule for good managers. Yep, habit #5 again.

In a nutshell, successful managing is about building relationships. Create strong, caring relationships and your people may not be part of the Great Resignation.

Related Posts:

Do You Trust Your Employees to Fail?
Soft Skills: Self-Awareness and Emotional Intelligence

References:

“The 7 Habits of Highly Effective People.” Wikipedia, Wikimedia Foundation, 25 Aug. 2021, en.wikipedia.org/wiki/The_7_Habits_of_Highly_Effective_People.
Kane, Phillip. “The Great Resignation Is Here, and It’s Real.” Inc., 26 Aug. 2021, www.inc.com/phillip-kane/the-great-resignation-is-here-its-real.html.